Policies

Shipping/Delivery

All items are shipped via USP or USPS. Our processing time is 1-7 business days. After processing is completed, the orders are then shipped and the tracking numbers are sent to the email address that was provided. Shipping takes 1-4 business days after leaving our facility. 

During a Studio Hair lady sale i.e (Black Friday), processing can take 5-10 days.

 

Returns/Exchanges 

We offer refunds only. No exchanges. There is a 10% fee on refunds to cover merchant fees. Our return policy last for 48 hours. To be eligible for a refund, your item must be unused and in the same condition that you received it. Once your return has been received and reviewed, we will send you an email notifying you that your refund has been processed.

 This goes for sale items only. No refunds for any services once the service has been started.